Affiliation:
1. Universidad ESAN, Peru
Abstract
Currently, traditional formal education has taken an unexpected turn due to the events caused by the pandemic as a consequence of COVID-19 and social distancing, leading to educational institutions changing the way of imparting knowledge and skills, study modalities, by strengthening and prioritizing virtual education and distance education (e-learning). Under this scenario, new challenges arise and adaptation and/or creation of new processes, which the different higher education institutions are forced to adapt to remain competitive in the market. The case of a higher education institution in Lima is presented, which, from the global crisis presented by COVID-19, had to adapt to a one hundred percent virtual education. The strategy defined by the business school and the monitoring of the implemented measures is favorably influencing the student experience.
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