Integration of Knowledge Management in Digital Healthcare Industries

Abstract

Although digital technologies provide many advantages and opportunities for storing, processing, and sharing information in real-time, disseminating and managing knowledge are critical for value creation. A deeper understanding of the tools and processes as drivers of knowledge creation can also have a significant impact on service quality in the healthcare industry. Knowledge management theories presuppose an essential aspect of knowledge relates to human processing, challenging the technology basis of digital healthcare. Without the ability to leverage digital technologies through knowledge management, the creation of value is minimal. This study provides a conceptual knowledge management digital capability model (KMDCM) in order to enhance digital healthcare performance.