Improving Emergency Management Training Within Organizations

Abstract

As serious games are nowadays more frequently used for learning purposes in different domains, the success of the tasks in the organization depends on the stakeholders' training and capabilities, and in the emergency management domain, this is no exception. Accordingly, stakeholders in emergency management need adequate training to respond effectively to an incident. Their perception of safety is a goal for organizations, and proper training could ensure their adequate participation in the activities of emergency plan management. This chapter presents a serious game for training stakeholders to respond to emergency incidents designed to optimize the costs involved. For this purpose, a tool was developed that allowed the learning process to be evaluated through an experiment with a group of workers in an organization. The results obtained were found to be valuable assessments of the learning objectives and showed that serious games contributed to improving continuous training in organizations.