Conflict Management and Resolution in Context of Educational Institutes

Abstract

Conflict has been an integral part of collaborative ventures. Educational institutes comprise multiple integrated key activities such as teaching, learning, student management, examination, result declaration along with several administrative tasks. It has also been observed that generally stakeholders do not have formal training to deal with such issues and sometimes lack of knowledge and skills to address the disagreements efficiently adversely affects the overall productivity. Conflicts can occur in various forms starting from verbal dialogue and escalated up to physical confrontations resulting in spoiled relationships. An institutional framework should be designed and must be made transparent, so that all stakeholders understand their roles and responsibilities at the institutions. The obligation and constraint defined clearly can act as an essential tool in de-escalation of conflict. This chapter aims at understanding the modes of conflict, reasons behind conflict, and then designing a framework for conflict management in educational institutes.