Quality Management in Primary Dental Care

Abstract

In dental care services, quality is an important factor that affects decision making, the planning of health strategies and policies, the cost of health services, and the evaluation of them. The evaluation of quality in dental services using the assessment methods that are used in other services of primary healthcare is difficult due to the special characteristics of dentistry. However, the improvement and the evaluation of primary oral healthcare services is a complicated issue because it involves many factors that affect it. Therefore, the purpose of this chapter is to provide a complete overview of the literature using Webster and Watson's methodology. Fifty peer-reviewed papers were analyzed and the results of this review revealed that the number of publications in this domain has increased in the last decade, and there is a need to foster research (especially empirical) in this field.