Digital Transformation in Restaurants

Abstract

The COVID-19 pandemic process, which has affected the whole world, has accelerated technological developments by laying the groundwork for digital transformation in many fields. In this context, various technological innovations have been introduced, such as a social distance tracking system that warns when the appropriate social distance rules are violated between employees, robot dogs on patrol, the use of drones for delivery, and robots that can do many jobs that humans can do. The restaurant industry has also tried to integrate these rapid technological developments as much as possible. In this study, which is about how the recent advances in technology have or can be affected restaurants, examples from the world are given for each technological development mentioned in order to better understand the subject. It is considered that the study will contribute to the literature, future studies, sector representatives who want to apply technological developments in their restaurants, and investors who want to open a new restaurant with technological infrastructure.