Socio-Technical Approaches for Optimal Organizational Performance

Abstract

In this chapter, the authors present a socio-technical system for optimal organizational performance at aviation enterprises such as air navigation system as socio-technical system. The authors made an analysis of the International Civil Aviation Organization documents on risk assessment and the impact of the social environment on the aviation system. The authors obtained the results of the evaluation of non-professional factors: determination of the social-psychological impact on decision making of human-operator by identifying the preferences for organizational performance. The structural analysis of internal and external management environment of aviation enterprise was carried out. And, as follows from the analysis, inhomogeneous factors that influence the aviation activity were classified, formalized, and systematically generalized using set-theoretical approach. The influence of factors of internal and external management environment on the aviation enterprise's activity was determined.