Logistics Providers in Syria Humanitarian Operations

Abstract

Logistics providers have become an important element in completing humanitarian relief work in countries experiencing armed conflict. Delivery aid assistances need to build logistics capacity and critical supply chain functions that help to meet the unconfirmed requirements of beneficiaries at right place, on right date, and with right fees. To reach the research goal, the authors will determine the weights of customer requirements (CRs) using the DEMATEL method, which considers the influences of inconformity and the causal relationship between CRs. This chapter employs quality function deployment (QFD) to integrate the voice of CRs and supplier criteria TRs using house of quality charts. This chapter focuses on case of humanitarian organizations collaborate with logistics service providers (LSPs) to maintain and enhance their performance by identify the crucial factors that effect on LSPs selection and their specified from the perspective of humanitarian relief organizations activated in Syrian humanitarian operation.