Finding Balanced Scorecards for Business Driven IT Service Portfolio Management-Reference-Cited by-同舟云学术

Finding Balanced Scorecards for Business Driven IT Service Portfolio Management

Published:2012-01 Issue:1 Volume:3 Page:63-78
ISSN:1947-9611
Container-title:International Journal of IT/Business Alignment and Governance
language:en
Short-container-title:

Author:

Györy Andreas¹,Cleven Anne²,Uebernickel Falk¹,Brenner Walter¹

Affiliation:

1. University of St. Gallen, Switzerland

2. A² Research and University of St. Gallen, Switzerland

Abstract

During the last decades information technology (IT) management has changed. Starting from being a costly and rare resource, IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). The authors aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. They also evaluate the adaptability of the different types of this concept to the most recent developments in IT management.

Publisher

IGI Global

Subject

General Medicine

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