Usability Evaluation of Hospital Websites in Pakistan

Abstract

Usability is defined as the easiness with which a system is used by end users to achieve their goals. This important attribute helps end users to effectively use the software systems. Usability has become vital because end users of software systems are quite varied in their technology skills. Similarly, usability of websites is also becoming more important. In today’s world when people hardly get time to visit a doctor, hospitals can facilitate them by making online appointments and discuss their health issues with the doctors via internet. This paper has conducted a survey on some of the hospital websites of Pakistan and has provided some suggestions about how these hospitals can improve their online services by increasing the usability aspects of their websites.