Cultural Intelligence Among Organizational Leaders as a Way to Enhance Peace and Conflict Resolution Within Organizations

Abstract

Organizational leaders are facing different kinds of challenges in the current business world. One critical challenge is their interaction with and management of individuals from culturally diverse backgrounds. The objective of this conceptual research chapter is to indicate how cultural intelligence among organizational leaders can enhance peace and conflict resolution within organizations. A cultural intelligence improvement model, as well as a model of peace leadership from the inside out (as part of emotional intelligence), are discussed as a way in which peace and conflict resolution can be enhanced within an organizational context.