Citizen-Government Collaborative Environment Using Social Networks

Abstract

Electronic democracy is a concept which is used in some countries around the world with mixed success. Social networks helped in facilitating democracy and democratic change in several countries suggesting that they could be utilized as an e-democracy tool. This research proposed a new model of how the decision-making process for local governments could be improved via social networks. Quantitative approach was used to investigate how the use of a social network amongst people living in the same suburb could improve decision making on the local level. Findings showed that awareness building, deliberation, and consultation factors could be used to affect the decision making for their local governments.