Affiliation:
1. Latin Association of Human-Computer Interaction, Spain & International Association of Interactive Communication, Italy
Abstract
We present the main aspects of the importance of carrying out quality measurements in multimedia/interactive systems in the current era of expansion of communicability. Besides we disclose the first key elements to carry out techniques and/or methodologies to discover the quality attributes of an interactive system, such as the realization of quality metrics and the process of a heuristic evaluation. A set of examples online and off-line complete the current research work. In this set is stressed the economic importance of the process of evaluation in services and products related to the software, as well as some of the human factors to gain the hegemony of quality control.
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