The Role of Artificial Intelligence Within the Scope of Digital Transformation in Enterprises

Abstract

Digital transformation, which is the beginning of a new era, and performed in order to provide a more effective service, has become a compulsory situation for the enterprises that take into account the increasing corporate volumes. However, the processes and technologies used in this transformation may change according to the enterprise volume and needs. At this point, activities that implement artificial intelligence technologies will make significant contributions to digital transformation. Artificial intelligence technologies serve many purposes such as search, reasoning, problem-solving, perception, learning, estimating, analytical thinking, optimization, and planning. The purpose of this chapter is to demonstrate the effects of artificial intelligence techniques on the processes of digital transformation utilized in enterprises by considering the difficulties experienced in the realization of digital transformation. It is expected that the study will provide a perspective for other studies on digital transformation and thus create an awareness.