Affiliation:
1. California State University, Long Beach, USA
Abstract
Today's knowledge society depends on intellectual capital, that is, collective knowledge and informational assets. Increasingly, the global scene reflects a more interactive mode relative to information, particularly because of social media. As heterogeneous groups bring different expertise and perspectives, their gathered and organized knowledge can lead to more informed decisions and resultant actions. This collective intelligence has been transformed with the advent of easily accessible interactive technologies. This chapter explains collective intelligence and its elements, theories that relate to collective intelligence, conditions for its optimum collective intelligence, and its transformation through digital technology, particularly social media. The chapter also explains human interaction for collective intelligence, and how it can be enhanced through technology, citing several studies.