An Analysis on the Use of Information Technology as a Tool to Support the Company's Business Performance X

Abstract

The technology of information in organizations gives easy access to information and optimizes the business performance, automates routine tasks, improves internal control of operations, and improves customer service. This study analyzes the use of technology of information as a supportive tool for business performance. The methodological approach was the quantitative and qualitative, descriptive and purpose applied to a study case in the institution which served to the sample survey in the studied company, with the participation of 12 employees, including 2 immediate directors and 10 base employees. The results show that the studied company makes use of TI in almost all its activities, contributed to the development of work processes and causing positive effects on company performance. However, the fact that these results can be further optimized reinforces the suggestions of employees, mainly investing in capacity building and training programs and improvements in available technology infrastructure.