Invisible Community?

Abstract

In this chapter, Montana State University librarians share how they have expanded efforts to reach out to and provide equitable instruction services for its online graduate students, a population often underserved. After piloting a synchronous, online instruction program using web conferencing, librarians surveyed a targeted graduate program to determine if underserved students became more efficient researchers as a result of library instruction participation via web conferencing and if they are now taking fuller advantage of library resources and services. Students and faculty surveyed were positive about the newly created connection to the MSU community. However, findings revealed that many online graduate students work in research environments lacking the breadth and depth of resources they need. Further, many lack a connection to the MSU community and do not know that their institution's library resources are available to them. This discovery means that academic libraries should strengthen activities designed to build community among online students.