Exploring Barriers Affecting the Acceptance of Mobile Commerce

Abstract

With the continuous increase in numbers of users of mobile devices, the adoption of M-commerce is still far from reaching its full potential. There are various barriers that hinder the proliferation of m-commerce such as mobile devices inefficiency, lack of consumer's trust, incompatible networks, poor network coverage, limited bandwidth, low speed, lack of security & privacy, high cost of handsets and cost of establishing the necessary wireless infrastructure and lack of awareness. Perceived usefulness, perceived ease of use and gender differences were other influential factors in m-commerce. Recently, Mobile Payment (m-payment) is a promising and exciting domain that has been rapidly developing. However, Consumer adoption of mobile payment (m-payment) solutions is low compared to the acceptance of traditional forms of payments. The chapter discusses these above m-commerce's barriers in details.