Barriers to Information Seeking in the Digital Libraries

Abstract

Adequate knowledge about the information needs and seeking behaviour of users is vital for developing digital library collections, services and facilities to meet their information needs effectively. Information seeking as an underlying feature in research cannot be done without an enabling environment where needed resources and services are provided. The available literature reveals that although librarians have made good progress in adapting primary values of librarianship which are to support intellectual freedom and equitable access to information, information seeking process in the Digital Libraries has, however, been found not to be without limitations. Seeking scholarly information in the Digital Libraries is limited by the availability of reliable and affordable information and communication technologies. Information seeking in the Digital Libraries has been found to be limited to those scholars who are affiliated with organisations which have the money and skills to provide access. It has been found limited to those who are literate, information literate and have a command of the major languages of commerce and scholarship (English in particular). Infrastructure, education and skills as well as content were the three spheres identified in this Chapter as preconditions that must be satisfied if broad digital scholarly information is to be sought without restrictions. Provision of effective service in the Digital Libraries as recommended in this Chapter requires sufficient understanding of the real needs of information users and making precise efforts to satisfy them. This can best be achieved through formal in–depth studies of the information needs and seeking behaviour of users. Librarians, especially those involved in bibliographic instruction should be interested in ways individuals approach the library (be it digital or physical) and the methods they use to search for needed information. Strategies intended to improve the provision of library services should be redesigned towards information skills development and information resource awareness.