What Emotional Intelligence Does to Organizational Stress

Abstract

The acknowledgement to develop emotional competencies of the workforce is a focal point of concern for human resource practitioners today. This chapter attempts to explore the relationship between organizational role stress and emotional intelligence in the Indian IT industry. Data was collected from a total of 250 employees, both managers and non-managers working in the Delhi NCR region. Emotional intelligence was measured by developing a scale consisting of 27 items. Stress was measured using the organizational role stress questionnaire comprising of 50 items. The results show a strong correlation between role stress and emotional intelligence. It was seen that by altering and increasing the levels of EI among the employees; workplace stress could be effectively reduced. There was also seen to be a and significant impact of emotional intelligence on organizational stress. Regression was applied to see the result of the EI variables on different factors of stress. It was seen that there is a significant impact of variables on organizational stress.