Affiliation:
1. Polytechnic Institute of Porto, Portugal
Abstract
In this chapter email overload is presented as a component of information overload and some of its causes and consequences are identified. Furthermore, an analysis on the skills required to deal with information overload is made. Then, a critical literature review about the concept of email overload is realized, stressing aspects such as the amount of messages, personal characteristics and skills or technological issues. Solutions for this organizational problem are presented based on relevant case studies from the literature review. Key components to consider in email overload management are also identified, including information management techniques and technological options, training, time management and information behavior (individual and organizational).
Reference38 articles.
1. Allen, D. K., & Shoard, M. (2005). Spreading the load: mobile information and communications technologies and their effect on information overload. Information Research, 10(2).
2. E-mail as a Source and Symbol of Stress
3. Information behavior;M. J.Bates;Encyclopedia of Library and Information Sciences,2010
4. Perspectives on information overload
5. The dark side of information: overload, anxiety and other paradoxes and pathologies
Cited by
2 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献