Mastering Business Process Management and Business Intelligence in Global Business

Abstract

This chapter describes the overviews of Business Process Management (BPM) and Business Intelligence (BI); the importance of BPM in global business; and the importance of BI in global business. BPM enables organizations to align business functions with customer needs and helps executives determine how to deploy, monitor, and measure the organizational resources. When properly executed, BPM has the ability to enhance productivity, reduce costs, and minimize risk in global business. BI includes the applications, tools, and best practices that enable the analysis of information to improve organizational performance. Companies use BI to detect the significant events and identify the business trends in order to quickly adapt to their changing business environment. The chapter argues that applying BPM and BI has the potential to enhance organizational performance and reach strategic goals in global business.