The Importance of IT on Preventing Organizational Amnesia

Abstract

The ratio of benefiting from company's own memory is one of the most important factors for a company's success. However, firms are not aware of their memory capacity or failure to protect. Therefore, the success of the company is delayed and or affected negatively. Because of organizations' natural tendency to forget, memory loss is evaluated as an inevitable consequence. Memory loss or organizational amnesia at the organizations is defined as restricting the ability to develop organizational learning or failure to create a value by using owned information of the company. Organizational amnesia in organizations shows itself in various forms such as repetitive losses of competencies and previously learned information because effectiveness decrease leads to repetition of the same mistakes. In this context, the aim of this chapter is to create an organization memory database known as a knowledge repository in order to minimize memory loss in the organization and to determine the information types which is being recorded in the database.