Information Systems and Technology Projects in Healthcare Organisations

Abstract

Healthcare organisations must improve their business practices and internal procedures in order to meet the increasing demands of health professionals and the public in general for better information. Hospitals have adopted a patient-centred care approach and have invested massively in information systems and technology (IS/IT), in the hope that these investments will improve medical care and that they will meet patient demands. From the point of view of public service, the focus of healthcare system is the patient, and therefore any intervention should be based on their needs and expectations. It has become more and more important that investments in information systems and technology (IS/IT) support not only short-term objectives, but also long-term benefits, in order to provide a sustainable service for organisations, professionals and users. The main objective of this research is to study how organisational maturity, enhanced by IS/IT investments and project management best practices, leads to successful projects in healthcare organisations.