Affiliation:
1. Taylor's University, Malaysia
2. Universiti Teknologi, Malaysia
Abstract
The development of Apps usage in the tourism industry is along with the rise of relevant technologies that has affected the tourism industry all around the world. In order to build a competitive brand, firms are forced to implement the information technology related functions in their core business model. This chapter mainly focuses on the impact of Apps implementation in hospitality and tourism sector and conceptually propose that how branded Apps could yield tourist satisfaction and loyalty. Apps awareness, Apps quality and Apps image are proposed as several indicators of traveler's satisfaction and loyalty. The chapter argue that branding makes a business advantage; the brand follows indication of quality and assurance to the buyer and also special characteristics that could inspire consumers to buy products or services that are branded.
Reference140 articles.
1. Adukaite, A., Reimann, A. M., Marchiori, E., & Cantoni, L. (2013). Hotel mobile apps. The case of 4 and 5 star hotels in European German-speaking countries. In Information and communication technologies in tourism 2014 (pp. 45–57). Springer.
2. Apricot Agent Platform for User-Friendly Mobile Service Development
3. Examining shopping mall consumer decision-making styles, satisfaction and purchase intention
4. Factors influencing sport tourists’ revisit intentions