Institutional Transformation and Stakeholders Engagement for Quality Management Model in African Higher Education

Author:

Afolabi Olugbemiga Samuel1,Omal Felix2

Affiliation:

1. University of Johannesburg, South Africa & Obafemi Awolowo University, Nigeria

2. University of Johannesburg, South Africa

Abstract

The introduction of cooperative governance in the post-1994 South African higher education system brought complex stakeholder dynamics in the leadership and governance of university governing councils. A major concern of these changes was to institutionalize quality management systems. However, these changes brought its own complexities. Key features of this complexity revolved around cooperation and information sharing in the university governance in spite of ideological differences. Using the concept of culture developed from a multi-theoretical approach and data collected from institutional documents available in the public domain, interviews with members of the university council, and surveys of university staff, the chapter examines the extent of the relationship between public tolerance and different stakeholders involved in the university governance. This is with a view to recommend the need for effective governance and quality management system based on the professionalization of governance practices and institutionalized quality management processes.

Publisher

IGI Global

Reference66 articles.

1. Understanding Organizational Culture

2. Badat, S. (2008). Redressing the Colonial/Apartheid Legacy: Social Equity, Redress and Higher Education Admissions in Democratic South Africa. Chapter presented at the Conference on Affirmative Action in Higher Education in India, the United States and South Africa, New Delhi, India.

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