EAGLE_Index

Abstract

Considering the efforts made to bring public administration entities closer to citizens, there is a set of instruments, resolutions and legislation which promote this approximation. The obligation for public administration bodies to publicise the accounts on their institutional websites is one of the measures used to enhance e-government accountability. However, the periodic assessment of requirements has not been a practice in most bodies. From this, the need for an index to assess e-governance accountability has arisen. Thus, this chapter presents an index - the EAGLE_Index - which allows evaluating the accountability maturity of the websites of several types of public bodies or any type of public institution that works mostly with public capitals or capitals donated by other financiers. This chapter introduces the index, its dimensions and indicators, in order to assess the online quality, the online financial and performance reporting, and the online maturity of the services provided by public institutions websites. The methodology and metrics needed to apply it are also presented.