Improving Bikesharing Service Quality-Reference-Cited by-同舟云学术

Improving Bikesharing Service Quality

Published:2020 Issue: Volume: Page:341-357
ISSN:2327-350X
Container-title:Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains
language:
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Author:

Yalavarthi Lakshmi Suvarchla¹

Affiliation:

1. Concordia University, Canada

Abstract

Bike sharing is a typically structured non-motorized transportation service that provides users point-to-point transportation. The services are flexible to users as they do not have to wait in a line to pick up a bicycle from any bike sharing system and can return it to any other location of the bike sharing system. This chapter mainly focuses on why it is important to use bike sharing transportation rather than any other mode of transportation. In this chapter, the authors address the customer satisfaction level and focus on the service quality of the bike sharing system BIXI in Montreal. A questionnaire survey is conducted with the users of BIXI. A total of 580 responses are collected. Descriptive statistics, complaint analysis, and data analysis are done to identify areas of improvement.

Publisher

IGI Global

Reference33 articles.

1. A case study on Montreal’s bike sharing systems presented in November 2013. (n.d.). Retrieved from http://www.toolsofchange.com/userfiles/BIXI%20Case%20Study(1).pdf

2. Bike Sharing in the United States: State of the Practice and Guide to Implementation. (n.d.). Retrieved from https://www.bikesharing.ch/fileadmin/redaktion/bikesharing/Dokumente/Documents_et_autres/Bikesharing_in_the_United_States.pdf

3. BIXI article presented by Mauive, Montreal. (n.d.). Retrieved fromhttps://www.bixi.com/c/bixi/file_db/press_release.pdf_en/Communiqu-VF-15-novembre-2017-BIXI_ENGLISH.pdf

4. BIXI rolls along on three continents. (n.d.). Retrieved from montreal.bixi.com/news/full/bixi_now_rolling_on_three_continents%20/

5. Buelher, R., & Hamre, A. (2015). Business and Bikeshare User Perceptions of the Economic Benefits of Capital Bikeshare. Transportation Research Board Annual Meeting, Washington, DC.