Affiliation:
1. Concordia University, Canada
Abstract
The purpose of this case study is to analyze the cost of quality (COQ) in the supply chain process at Arctic North Inc., one of the winter jackets manufacturers in Montreal, Canada. In addition to the case study, some proposed solutions and recommendations will be chosen based on the studied performance of the company. Over the past decades, quality is becoming more and more a key factor in customers' expectations. Organizations and businesses around the world are very interested in applying methodologies and techniques to reach higher quality levels since this will distinguish them from other competitors in the market. Furthermore, measuring the COQ in an organization is very important in order to be able to identify the problem of poor quality, quantify it, and analyze its causes to be able to solve it.
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