The Satisfaction of the Citizens With the Place and the Impact of This Evaluation on Local Government Management

Abstract

Sometimes, the satisfaction of the citizens with the city in which they live is high, but local and municipal governments do not get much credit for it. It is important for local and municipal authorities to understand what they can control and what they cannot. Then, they can focus on the most important factors that can affect citizens. A causal model based on partial least squares structural equation will be proposed. The Citizen Satisfaction Index (CSI) model developed by Zenker, Petersen, and Aholt (2013) is taken as reference. This model discusses that overall satisfaction with a place is mainly described by four different basic factors: Urbanity and Diversity, Nature and Recreation, Job Opportunities and Cost-efficiency. The aim of this work was the presentation of our model of Citizen Satisfaction with local Government Management and the comparison between our results and the Duffy et al. (2010) model.