Affiliation:
1. School of Management, Harbin Institute of Technology, Harbin, China
Abstract
This article examined citizens' trust and demographic factors such as age, gender, and education as predictors of readiness to use e-government services. This article also sought to explore the moderating role of these demographic factors on the positive relationship between citizens' trust and readiness to use e-government services. The data gathered was captured and analyzed with SPSS. The results indicated that citizens' trust is a significant predictor of readiness to adopt e-government services. However, the demographic factors such as age, gender, and education were all not statistically significant in determining the readiness to use e-government services. The article also found that these demographic factors do not moderate significantly the impact of citizen trust on the readiness to use e-government services. The implications of these findings are further discussed.
Subject
General Materials Science
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