Analysis and Implementation of Factors Affecting e-Governance Adoption in the Kingdom of Saudi Arabia

Abstract

For the last five years, the Kingdom of Saudi Arabia has taken a leading role in the Middle East in providing effective electronic government (e-government) services and encouraging their use. The global average for government website usage by citizens is about 30%. The vast majority of Saudi citizens visit government offices to obtain information rather than making transactions through government portals. However, it is apparent that the rate of global e-government adoption has fallen below expectations, although some countries are doing better than others. Clearly, a better understanding of why and how citizens use government websites, as well as their general disposition towards e-governance, is an important research issue. This paper advances the discussion on this issue by proposing a conceptual model of e-government adoption that places users at the focal point of e-government adoption strategies.