Sociotechnical Factors in the Endorsement of Governmental E-Transactions

Abstract

The success of governmental e-transactions in developing countries is due to the effective utilization of information communication technology. The current literature reports that e-transactions can meet with citizen reluctance. Due to its nature as a sociotechnical system, this article investigates the role of sociotechnical factors in the endorsement of e-transactions. Quantitative research was conducted to analyze online data from 663 participants from a population of 80,000 online users. Structural equation modelling was also performed to examine the association between sociotechnical factors and the acceptance of e-transactions. The results suggest that sociotechnical factors influence the usage of e-transactions. Thus, a theoretical sociotechnical model was developed which includes three levels: technical, organizational and social. A number of design and implementation activities, related to the three theorized levels, were suggested to guide governments in increasing the acceptance of e-transactions.