Process Transformations in E-Governance

Abstract

The purpose of the present study is to assess the maturity level of government process reengineering and investigate the reasons for not achieving much anticipated benefits of E-Governance implementation across developing countries. The present study qualitatively analyzes the reengineering status of government processes in the current E-Governance implementation practices across India using the Process and Enterprise Maturity Model (PEMM). The structured interview was conducted with key people involved in the E-Governance implementation across India. The findings of study indicated that the E-Governance implementation in India is presently missing on the reengineering of government processes, owing to which these processes are not mature enough to deliver the higher performance post E-Governance implementation. The findings of the study suggested that to ensure the performance of government processes, the need is to focus upon the process enablers and enterprise capabilities.