Using Evaluation to Support Organizational Learning in E-Government System

Abstract

This paper discusses the need for a framework to understand the use of evaluation to support learning in the process of implementing an e-Government system in a developing country, namely, Malaysia. A conceptual interpretive framework focusing on evaluation use and evaluation practices to support organizational learning is proposed. The framework makes use of organizational learning theory and integrates the focus of previous interpretive frameworks. Application of the framework in a case study of an e-Government system is also elaborated. The framework is useful for exploring and understanding the use of evaluation to support learning in improving the e-Government system and helps in identifying the need for learning about evaluation practices to extend the benefits from evaluation. An implication from the analysis reveals the need for Knowledge Management Systems that is capable of providing feedback and feed-forward of shared information to support learning about the e-Government system and its evaluation practices.