The Impact of Human Resource Management Strategies on the Strategic Success of Cellular Communications Companies in Jordan

Abstract

The study aims to identify the impact of HRMS on the strategic success in the cellular communications companies in Jordan. To achieve the objective of the study, questionnaires were collected from 318 employees working at all administrative levels. The sample strategy was selected from the managers in the Jordanian telecommunications companies from the lower, middle, and senior management in all centers and branches in Jordan. The most important results of the study are the telecommunications companies in Jordan keep pace with the development in the fine specializations suitable for the services they provide to customers through attracting strategies that keep pace with technological developments in the communications environment. The recommendations are the need for an institutional governance of employment policies in telecommunications companies, which should be clear within the framework of instructions from within the company and from the government sector, and effective focus on applying the compensation strategy and its understanding by workers in the investigated companies.