The Value of Data Driven and Human Centered Approaches in Legal Technology Startups

Abstract

Through interviews, this research investigated the business logic of two legal technology (legal tech) startup companies and revealed the crucial value of human-centered thinking for technological innovation. In this research, the social values of technological innovation are described from the humanistic perspective. Based on the practical achievements of the companies, a new humanistic dimension was verified, which involved combining technological innovation and a human-centered path and adopting altruistic thinking, which was of great value in traditional thinking. Such practice contributed to the companies' achievements and carried profound significance to artificial intelligence (AI) development in the age of big data. Moreover, incorporating human-centered into businesses is crucial in controlling the use of AI to prevent the possible social destruction caused by AI applications. This research maintains that an approach combining data-driven and human-centered thinking is based on technological advances and social influences.