1. Systematic Approach to Successful Implementation of ITIL
2. Berrahal, W., & Marghoubi, R. (2016). Lean continuous improvement to information technology service management implementation: Projection of ITIL framework. In Information Technology forOrganizations Development International Conference (pp. 1–6). IEEE.
3. Carter-Steel, A., Tan, W., & Toleman, M. (2007). Challenge of adopting multiple process improvement frameworks. In 14th European Conference on Information Systems (ECIS 2006), Goteborg, Sweden, June 12-14 (pp. 1–12). USQ ePrints. University of Southern Queensland.
4. Cartlidge, A., Hanna, A., Rudd, C., Macfarlane, I., Windebank, J., & Rance, S. (2007). An Introductory Overview of ITIL V3 An Introductory Overview of ITIL V3. (A. Cartlidge & M. Lillycrop, Eds.). The UK Chapter of the itSMF.
5. Conflicting views on ITIL implementation : managed as a project – or business as usual?;A. P.Cater-steel;Proceedings of 2008 International Conference on Information Resources Management (Conf-IRM),2008