Competency Trap in Organizational Learning

Abstract

The purpose of this study is to depict the competency trap in E-Government Gateway Application and its reactions during the COVID-19 Pandemic. A case study with the Delphi method is carried out to examine Turkish E-Government Gateway Application during COVID-19 Pandemic as Extraordinary Condition. The major finding of the study is, as a virtual organization, Turkish E-Government Gateway Application has dapperly adapted itself without falling into the competency trap during the transition from routine to the time in COVID-19. In the wake of gathering, synthesizing, and summarizing the ideas on the digital interactions from specialists among citizens, government and other government agencies, employees, and businesses/commerces comprehensive, detailed reactions are identified according to governmental agencies' and institutions course of action during routine and time in COVID- 19. This is the first study that unfolding e-governmental solutions without a competency trap within the unexpected, extraordinary condition.