Personalized Redirection of Communication and Data

Abstract

One current vision of future communication systems lies in a universal system that can deliver information and communications at any time and place and in any form. However, in addition to this, the user needs to be able to control what communication is delivered and where, depending on his or her context and the nature of the communication. Personalized redirection is concerned with providing the user with appropriate control over this. Depending on the user’s preferences, current context and attributes of the communication the user can control its delivery. This chapter provides an understanding of what is meant by personalized redirection through a set of scenarios. From these, it identifies the common features and requirements for any system for personalized communications, and hence the essential functionality required to support this. It goes on to describe in detail two systems that aim to provide a personalized redirection service for communication and information.