Affiliation:
1. Rio de Janeiro State University, Brazil
Abstract
Since the beginning of the 1980s, a movement was fomented by academics and executives to use information and communication technology (ICT) not only as a tool for processing data more rapidly, but also as a powerful strategic weapon. The need to use ICT as an enabler for reformulating old processes, rather than simply automating existing practices, was perceived by these academics and executives (see, for instance, Davenport & Short, 1990; Venkatraman, 1994).
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