Addressing Non-Functional Properties of Services in IT Service Management-Reference-Cited by-同舟云学术

Addressing Non-Functional Properties of Services in IT Service Management

Published:2011 Issue: Volume: Page:324-334
ISSN:
Container-title:Non-Functional Properties in Service Oriented Architecture
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Short-container-title:

Author:

Stantchev Vladimir¹,Tamm Gerrit²

Affiliation:

1. Berlin Institute of Technology and FOM Hochschule für Ökonomie und Management, Germany

2. Humboldt-University at Berlin, Germany

Abstract

A key point that remains to be addressed is the assurance of service levels for end-user applications that rely on these provider models. This chapter describes an approach for addressing non-functional properties (NFPs) of services in service-oriented architectures (SOA). The approach is based on reference models such as the IT Infrastructure Library (ITIL) and the SOA life cycle model. It has been applied in several industrial settings in the telecommunications sector.

Publisher

IGI Global

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