E-Government for Current and Future Senior Citizens

Abstract

To meet the current and future senior citizens’ demand for e-government, local governments will need to have a better understanding of their needs. This study is one of the first empirical investigations to improve our understanding in this area. It draws from e-government and gerontology literatures to develop a list of factors affecting the demand for e-government among current and future seniors. This study examines all such factors in the context of a local government in the United States. The results confirm the existence of a strong and significant future demand for e-government services among future senior citizens—baby boomers. Interestingly, mobility and preference for human contact do not register as significant factors determining use of e-government. This chapter also provides specific policy recommendations for meeting senior citizens’ e-government needs.