Affiliation:
1. Researcher and Consultant, India
Abstract
A primary goal of e-governance is providing online-services to citizens over the internet (Web portals) to facilitate government-to-citizen (G2C) and citizen-to-government (C2G) interactions and transactions. This chapter provides a perspective on the users’ perceptions of the attributes which determine e-governance online-service quality. The research based approach is used to first develop the discussion on the needs of quality “e-governance online services” (EGOS) and then a research study is used to demonstrate development of measurement instrumentation to measure online service quality from the users’ perspective. The presented method and the instrument can be adopted in any country/state with minor contextual modifications. The limitations and future directions for scholars and researchers to facilitate the knowledge in measuring and thus, improving in e-governance online service quality is also presented at the end of the chapter.
Cited by
4 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Regional E-governance Development Index for Developing Nations;Digital Government: Research and Practice;2020-12
2. Digital Government for E-Government Service Quality;Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance;2018-04-04
3. The Need of a Development Assessment Index for e-Governance in India;Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance;2017-03-07
4. E‐service quality model for Indian government portals: citizens' perspective;Journal of Enterprise Information Management;2012-04-13