The Mediating Effect of Interpersonal Trust on Virtual Team's Collaboration

Author:

David Kauffmann1,Golan Carmi2

Affiliation:

1. Faculty of Engineering, Jerusalem College of Technology, Jerusalem, Israel

2. Faculty of Management, Jerusalem College of Technology, Jerusalem, Israel

Abstract

This article examines the relationship between task-communication and five collaborative processes by exploring the mediating effect of interpersonal trust in a virtual team's environment. A multiple mediation model was developed to examine this relationship where cognitive-based trust and affective-based trust are defined as mediation variables between task-communication and the five processes of collaboration. The main results of this study show a significant correlation with a large effect size between task communication, trust and collaboration. Also, interpersonal trust is playing an important role as a mediating element in the relationship between task communication and collaboration. This is where the emotional side of trust is no less important than the rational side, if not even more, in some collaborative processes.

Publisher

IGI Global

Subject

Management of Technology and Innovation,Computer Science Applications,Management Information Systems

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