Understanding the Challenges and Opportunities of Smart Mobile Devices among the Oldest Old

Abstract

While smart mobile devices, such as smartphones, tablet computers, and e-readers, are becoming more common among older populations, little is known about the user experience of this technology for older adults in naturalistic settings or how this demographic sustains use of these devices over time. To understand this, the research team conducted 18 months of contextual inquiry within two computer rooms at one senior residential facility and semi-structured interviews with 28 older adults (age 80+) within the same community. The analysis examines older adults' experiences around adoption and usage of smart mobile devices, the challenges presented by these devices as a platform for communication, and the nuances of maintaining these devices over time in the context of late-life disability. The paper concludes with a discussion of design considerations for future work aimed at improving the user experience of smart mobile devices for older adults.