Determinants of ERP Implementation and System Success in India

Abstract

Manufacturing industries implement ERP to increase the sales and profit and reduce the legacy system issues in their organization. However, in the implementation stage itself they face lot of challenges, sometimes they even face failure in implementation. The implementing companies need lot of resources and coordination from different areas and without these resources and coordination they cannot succeed. Even though they succeed in implementation, the performance is not up to the expected level in many cases. Since many CSFs are involved in this process, the managers have to identify the CSFs and plan accordingly to achieve system success. In this case, the authors discuss the important Critical Success Factors involved in different stages of implementation of ERP. Furthermore, they have tried to study the extent of system success in the companies and also identify the influence of ERP implementation on organization effectiveness.