Can E-Government Serve as a Tool for Public Authorities to Manage Public Resources More Efficiently?

Author:

Moreno-Enguix María Del Rocío1,Lorente-Bayona Laura Vanesa2,Gras-Gil Ester1

Affiliation:

1. Department of Finance and Accounting, Faculty of Economics and Business, University of Murcia, Murcia, Spain

2. Department of Business, Faculty of Social Sciences, University of Nebrija, Madrid, Spain

Abstract

Innovations in the field of telecommunications and technological development in information processing affect the provision of public services. One of the main priorities of governments is to achieve greater efficiency in the provision of public services and e-government is one of several measures implemented. Our study aims to determine how e-government and efficiency affects the provision of public services in general, and also by functions. We apply a different model to calculate efficiency of the provision of public services and by function. Our empirical analysis, which included correlation and multiple linear regressions, was applied in 2012-2014 for a single cross-section of 35 economies. The results show a significant relationship between e-government and efficiency. Furthermore, we obtain a significant relation between Online Services, Telecommunication Infrastructure and Human Capital with efficiency in the provision of public services.

Publisher

IGI Global

Subject

Information Systems and Management,Management Science and Operations Research,Strategy and Management,Computer Science Applications,Business and International Management

Reference47 articles.

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5. The E-Government paradox: Better customer service doesn't necessarily cost less

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