Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

Author:

Mensah Isaac Kofi1ORCID,Mi Jianing2

Affiliation:

1. School of Economics and Management, Jiangxi University of Science and Technology, Ganzhou, China

2. School of Management, Harbin Institute of Technology, Harbin, China

Abstract

This article investigated the predictors of e-government services adoption from the citizens' perspective in Ghana. The results show that perceived service quality, perceived efficient public service delivery, computer self-efficacy and perceived transparent and accountable government (TAG) were all significant in predicting citizens' perspective towards the use of e-government services. Age as a demographic factor was found to have a direct impact on computer self-efficacy of citizens. However, gender and education were not significant in determining computer self-efficacy. The implications of these findings on the implementation of e-government are discussed.

Publisher

IGI Global

Subject

General Medicine

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