Assessing Quality of Mobile Applications Based on a Hybrid MCDM Approach

Abstract

With the expansion in the quantity of cell phone utilization, mobile applications are developing significantly in today's high-tech environment. With this high demand, the quality of mobile applications is turning into a major issue. The organizations are still finding a way to develop quality applications. The number of quality models has already been proposed for assessing the quality of a mobile application but none of them provide a holistic view towards quality assurance. The present research work proposes an empirical evaluation of the SQM-MApp quality model using a hybrid multi-criteria decision-making approach named ELimination Et Choix Traduisant la REalité (ELimination and Choice Expressing REality) (ELECTRE-TRI) method and step-wise weight assessment ratio analysis (SWARA) method for ranking and determining weights of chosen quality factors respectively. The proposed approach specifically is for the mobile applications that are from the gaming domain. Also, validation of the proposed approach is performed by assessing the quality of gaming applications.